What’s the most important thing for any business? Customers! Everyone knows that right? Sometimes you’re about to “be a customer”, and you know you’re in for a treat. And often you’re not disappointed. Then there are the times when you just know you’re in trouble and this will not be a pleasant experience, yet you still go ahead, and unfortunately, you’re usually right.
Helping organisations and individuals organise and improve their communication processes through analysis, project management, mediation and training.
I had a breakfast meeting at the Holiday Inn Eindhoven a few days ago, and as one would expect at a 4-star hotel, it was a regular buffet breakfast with the usual foods on offer. As I looked around the breakfast room, I noticed a predominance of business people dressed in suits (few ties nowadays, but suits nonetheless), and about 30% of them having meetings over their morning croissants.